Privacy
Policy

When you contact us, request a quote, or submit a form on our website, we may collect: • Your full name • Email address • Phone number • Business name and details • Project details and requirements • Any other information you voluntarily provide

All payment processing is handled securely through PayFast, a trusted South African payment gateway. PivotDigital does not store, process, or have access to your credit/debit card details or banking information. Please refer to PayFast's Privacy Policy at payfast.io for details on how they handle your payment data.

When you visit our website, we may automatically collect: • IP address and general location data • Browser type and version • Pages visited and time spent on the site • Referring website or source • Device type and operating system

• Respond to your enquiries and provide requested services • Process and manage project agreements • Send you project updates, invoices, and relevant communications • Improve our website and service offerings • Comply with legal obligations under South African law • Send marketing communications (only with your consent) • Analyse website traffic and usage patterns to improve user experience

We may share your information with trusted third parties only where necessary: • PayFast – for processing payments securely • Google Analytics – for website analytics (anonymised data) • Email service providers – for sending transactional emails • Legal authorities – if required by law or to protect our rights All third-party service providers are required to handle your data responsibly and in accordance with applicable privacy laws.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use: • Essential cookies – required for the website to function properly • Analytics cookies – to understand how visitors use our site (via Google Analytics) You can control and/or delete cookies through your browser settings. Disabling cookies may affect some website functionality.

As a South African resident, you have the following rights under POPIA: • The right to know what personal information we hold about you • The right to access your personal information • The right to request correction of inaccurate information • The right to request deletion of your personal information • The right to object to the processing of your personal information • The right to lodge a complaint with the Information Regulator of South Africa To exercise any of these rights, please contact us at pivotdigital.sa@gmail.com.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related data is typically retained for a period of 5 years to comply with South African accounting and legal requirements.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: 📧 pivotdigital.sa@gmail.com 📞 +27 69 613 7261 🌐 pivotdigital.co.za 📍 South Africa